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Your Legal Rights and Our Commitments

When you open an account with oke bray, you're entitled to clear information about how we handle your data, account security, and withdrawal verification.

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Policy Terms and Local Compliance

oke bray Service availability depends on jurisdiction. Users are responsible for checking local law before access.

oke bray operates within the regulatory framework applicable to our services. Your account terms depend on local law in your region. We require you to be of legal age to open an account and deposit funds. Deposits via DANA, OVO, GoPay and QRIS are processed according

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to local payment regulations. Your personal data is encrypted and stored securely. Withdrawal requests are verified within 24 hours and processed within two business days. Access to your account, your deposit and withdrawal records, and your stored payment methods depends on local law. You have the
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right to request a copy of your data, update account information, or close your account at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH LEGAL QUERIES

Contact Our Support Team

Team online

Live Chat

Real-time responses to questions about your account terms, data requests, or withdrawal verification. Available 24 hours daily through the support button in your account lobby.

Email Support

Formal requests, data access forms, or account closure notices can be sent to our legal team. Replies provided within 48 hours with documentation of your request and our response.

Phone Support

Call to discuss account security concerns, verify your identity for sensitive changes, or clarify policy details. Team available Monday–Friday 9 AM–5 PM Indonesia time.

DATA & ACCOUNT SECURITY

How We Protect Your Information

Encryption

All account data, payment details, and withdrawal records are encrypted with industry-standard protocols. Your DANA, OVO, GoPay and QRIS transaction logs are stored securely and never shared with third parties.

Account Verification

Your account is linked to verified identity information. Withdrawal requests require confirmation via SMS or email. Login changes trigger security alerts sent to your registered phone number.

Data Retention

We keep your account records for five years after account closure, unless local law requires a different period. Deposit and withdrawal history is accessible to you for the lifetime of your account.

Access Requests

You can request a complete copy of your stored data, including account history, payment records, and device logs, within 14 days of submission to our support team.

Device & Login Security

Unusual login attempts from new devices trigger a verification step. You can review and revoke access from devices in your account settings. Two-factor authentication is available on request.

Contact Our Legal Team

Questions about data rights, account closure, or policy compliance can be directed to our legal contact within your account, or email support for formal requests with expected 48-hour response times.

Common Questions About Your Legal Rights

We store your verified identity, phone number, email address, payment methods (DANA, OVO, GoPay and QRIS details), all deposits and withdrawals, login history, device information, and any communication with support. You can request a full copy of this data from our legal team.

Your complete transaction history remains accessible in your account for as long as the account exists. After account closure, records are retained for five years per local regulatory requirements, and you can request historical statements from our support team.

Yes. Contact our support team with a closure request. We'll freeze the account within 24 hours, verify your identity, and provide a complete data export within 14 days. Pending withdrawals are processed before closure.

Use the password reset link on the login page. You'll receive a verification email at your registered address. If you cannot access your email, contact live chat or call support during business hours for identity verification and account recovery assistance.

Your payment details are encrypted and never stored in plain text. DANA, OVO, GoPay and QRIS transactions are processed through secure local payment gateways. You can remove or update saved methods in your account wallet at any time.

Change your password immediately and contact support via live chat or phone. We'll review login history, revoke suspicious device access, and verify all recent transactions. If fraud is detected, we'll document it and advise next steps.

After closure, your account data is encrypted and archived. Personal identifiers are pseudonymised after five years per local law. You can request deletion of certain data categories by contacting our legal team in writing.

Your Legal Rights and Our Commitments

Contact Our Support Team

Live Chat

Email Support

Phone Support

How We Protect Your Information

Encryption

Account Verification

Data Retention

Access Requests

Device & Login Security

Contact Our Legal Team

Common Questions About Your Legal Rights

01 What information do you store about my account?

02 How long can I access my deposit and withdrawal history?

03 Can I close my account and request my data?

04 What happens if I forget my login or need to change my password?

05 Are my payment methods (DANA, OVO, GoPay and QRIS) secure?

06 What should I do if I suspect unauthorised account access?

07 How do you handle my data if I close my account?

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