Privacy Policy – Frequently Asked Questions
We collect your full name, email address, phone number, date of birth, payment method (DANA, OVO, GoPay or QRIS account details), and residential address. We also record your IP address and device type when you log in. This information is used only to verify your identity and process your deposits and withdrawals securely.
You can request deletion of your personal data after you close your account. This depends on local law in your region. Contact our support team with your account username and we'll review your request. Financial records and transaction logs may be retained where local law requires; we'll clarify what can and cannot be deleted.
We retain your transaction history and account records for seven years after closure where local law requires. Gameplay activity is anonymised after 90 days. You can request earlier deletion of specific non-financial data by contacting support. Your request will be reviewed within five business days.
We do not sell or share your personal data for marketing purposes. We share transaction data only with your payment provider (DANA, OVO, GoPay or QRIS) to process deposits and withdrawals. We may share anonymised, non-personally-identifiable data with our game studios to improve service quality, but never your account name or contact details.
All deposits and withdrawals are encrypted using 256-bit SSL security. Your DANA, OVO, GoPay or QRIS account details are stored in an isolated, encrypted vault. We verify every withdrawal request by confirming your identity through your registered payment method before releasing funds to your account.
We use session cookies to keep you logged in and preference cookies to remember your game settings and language choice. Session cookies expire when you log out. You can disable non-essential cookies in your browser settings without losing account access, though gameplay may be slower without performance cookies.
Yes. Open your account, go to Account > Privacy > Export My Data. Your download includes your profile, all deposits and withdrawals, gameplay records, support messages and privacy change requests. The export is sent to your registered email within 24 hours and can be saved for your records.
